How Enterprise Leaders Convert Payment Intelligence Into Business Value

American Express commissioned Forbes Insights to survey 500 U.S.-based business leaders from large organizations to better understand how they’re preparing for the future of B2B payments innovation. Here’s what we found:

“Payment data by itself is just a ledger. The value comes from combining it with context — supplier risk, customer value, working capital and commercial intent — to create actionable intelligence.”

Uzayr Jeenah

Partner, McKinsey

American Express commissioned Forbes Insights to survey 500 U.S.-based business leaders from large organizations to better understand how they’re preparing for the future of B2B payments innovation. Here’s what we found:

“Payment data by itself is just a ledger. The value comes from combining it with context — supplier risk, customer value, working capital and commercial intent — to create actionable intelligence.”

Uzayr Jeenah

Partner, McKinsey

To understand where business leaders see the most significant potential for payment data intelligence, American Express commissioned Forbes Insights to conduct "Turning B2B Payments Into A Strategic Advantage In A Changing Business Environment," an online survey of 500 senior executives from large U.S. organizations, including leaders in the C-suite.

This poll was conducted in March 2026 and covered the following sectors: financial services, technology and software, manufacturing and industrial chemicals, construction, automotive, food and beverage, healthcare and pharmaceuticals, consulting and accounting, e-commerce, entertainment and events, hospitality and travel, publishing and media, retail, nonprofit, telecom and energy, and oil and gas

All respondents represent organizations with at least $300 million in annual revenue, and 60% are from organizations with an annual revenue exceeding $1 billion.

Above, explore key findings from our research and download the full report here.